Shipping Policy
Order Processing
- Order Confirmation: Once your order is placed, you will receive an email confirmation. Please check the details carefully and contact us immediately if any corrections are needed.
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- Standard Shipping: Typically takes 5-7 business days for delivery.
- Expedited Shipping: Typically takes 2-3 business days for delivery.
- Overnight Shipping: Orders placed by 12 PM will be delivered the next business day.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of the items and the shipping method selected. Occasionally, we offer free shipping promotions which will be highlighted on our website.
International Shipping
We currently ship to select international locations. Shipping times and costs for international orders vary depending on the destination. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Returns Policy
You may return any product for any reason within 30 days of receiving it if you:
Mail it back to:
4260 NW 1st Ave, Ste 53
Boca Raton FL 33431
and email hello@ksahai.com with tracking and order number.
Return Eligibility
- Time Frame: Items must be returned within 30 days of receipt.
- Condition: We must get the email with tracking and order number. Please note you will not be allowed to reorder the same product again.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
Return Process
- Initiate a Return: Contact our customer service team at hello@ksahai.com to initiate a return. Please include your order number and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the item.
- Ship the Item: Pack the item securely and include the Return Authorization Number. Ship the item to the address provided in the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
- Refund Method: Refunds will be issued to the original method of payment.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@ourwebsite.com. We will arrange for a replacement or refund, and cover any return shipping costs.